Terms and Conditions

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Please note all treatments require verbal and written consent and you reserve the right to withdraw your consent at any point.

Some Treatments such as nail cutting and the use of needles may cause bleeding, at Herts Wellness we will explain all the risk factors associated with the procedures we carry out and informed consent will be obtained. We will give advice and aim to stop the bleeding while within our premises and aim to limit any opportunity for infection.

  • All medical conditions including HIV and Aids need to be disclosed to us, we have strict data protection measures in place and all your personal information will not be disclosed to anyone else, we reserve the right to inform you GP or any relevant health care professional and in cases where abuse or risk of life is a concern we again reserve the right to contact the appropriate authorities
  • We reserve the right to decline treatment without justification.
  • We will not tolerate any physical or verbal abuse and all efforts will be made to ensure that action is taken and criminal sanctions are imposed.
  • We aim to deliver the highest quality of care at all times and all treatments are evidence based.
  • Please note that the prescription of orthotics may not alleviate you condition and onward referral may be required,
  • Please note all our free services and assessments may not include treatment but we are obliged to refer on if any risk to health is noted this may or may not involve you GP. Diabetic Foot Screening only includes a vascular and neurological assessment by a specialist podiatrist who will then give you appropriate advice and your foot health risk status. This offer is for a limited time only, if any treatment is required this will be discussed prior to the assessment

Please read our terms and conditions ("Terms") carefully as they set out the remit under which Herts Wellness makes services and goods available to you and highlight the professional standards we will maintain as a treatment centre.

Terms and Conditions of E-Commerce site

  • Use of this Site

Our Site is provided to you free of charge for your personal use subject to these Terms. By using this Site, you agree to be bound by these Terms. All orders and purchases made on this Site will also be governed by these Terms and will be between you and Herts Wellness. Your contract will not under any circumstances be with any other party. THESE TERMS DO NOT AFFECT YOUR STATUTORY RIGHTS

  • Prices

The prices payable for the items that you order are clearly set out in the web site, with the price displayed being the price you pay. All prices are in pounds sterling and are expressed inclusive of any VAT payable unless otherwise stated. The price of the items does not include the delivery which will be charged at the rates applicable at the date you place your order and which will clearly and legibly have been displayed on the web site. Please not that we do not offer refunds on missed, or cancelled appointments. we are happy to offer a refund provided 24hrs notice has been given in writing to us (info@hertswellnesscentre.co.uk)

  • Availability

If for any reason beyond our reasonable control, we are unable to supply a particular item, we will notify you as soon as possible. Please note some items do have a 14-21 day delivery

  • Acceptance

At the moment that we accept your order, by dispatching the goods (and not before), a contract will be made between you and us. If we decline to supply goods and payment has already been taken from your credit or debit card, we shall credit your credit or debit card with the price of the goods within 30 days of declining your order.

  • Payment

You can pay by any MasterCard or Visa credit and debit card.

  • Availability of this Site

Although Herts Wellness aims to offer you the best service possible. Herts Wellness makes no promise that the services at this Site will meet your requirements. Herts Wellness cannot guarantee that the service will be fault free. If a fault occurs in the service, you should report it immediately or by email at Ashleigh.oconnell@hertswellnesscentre.co.uk and we will attempt to correct the fault as soon as we reasonably can. If you have any suggestions as to how we may improve the site, please contact us directly and we will be pleased to hear from you.

  • Our liability

This Site is provided by Herts Wellness without any warranties or guarantees. You must bear the risks associated with the use of the Internet.

In particular, we disclaim all liabilities in connection with the following:

  • inadequacy of this Site to meet your requirements
  • if the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 7 working days of the delivery of the goods in question.
  • if you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to replace or repair any goods that are damaged or defective
  • to refund to you the amount paid by you for the goods in question in whatever way we choose.
  • Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill)

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

To the full extent allowed by applicable law, you agree that we will not be liable to you/or any third party for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to this Site.

Nothing in these Terms shall exclude our liability for personal injury or death caused by our negligence or shall affect or exclude your statutory rights where it would be unlawful to do so.

  • General

These Terms shall be governed by and construed in accordance with the laws of England and Wales and any disputes will be decided only by the English courts.

If any of these Terms is held by any court of competent authority to be unlawful, invalid or unenforceable, in whole or in part, this will not affect the validity of the remaining Terms which will continue to be valid and enforceable to the fullest extent permitted by law.

Herts Wellness reserve the right to edit/remove non-product related reviews. This ensures that all reviews are product focused

  • General

A person who is not a party to these Terms shall have no right under the Contract (Rights of Third Parties) Act 1999 to enforce any term of these Terms but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

This Site is owned and operated by Herts Wellness of 1a The Maltings, Railway Place, Hertford, Herts, SG13 7JT a company registered in England and Wales with registered number 9924472